Questions people ask before booking with Sondor Travel
Who is Sondor Travel?
A family-run tour operator and destination management company in Tirana, Albania, founded in 1991 by Sadik Malaj and run today by the second generation. We operate our own guided, self-guided and tailor-made trips in Albania, Kosovo, Montenegro, North Macedonia, Greece and Bosnia.
Is Sondor Travel a reseller or the operator?
The operator. We employ the guides, book the hotels and drive the vehicles. International brands have used us as their ground operator in Albania for over ten years.
What certifications does Sondor hold?
GSTC Certified Tour Operator (the first in Albania), UN Women's Empowerment Principles signatory, and winner of the UNDP SDG Business Pioneers Award 2025.
What trips do you sell?
Multi-day trips only: guided walking and cycling with fixed dates, self-guided walking and cycling on your dates, tailor-made private trips, multi-country cultural tours, and corporate events. We do not sell day trips.
How do I book?
Choose a departure on the tour page and pay a 20% deposit by card, or send an enquiry and we build the trip with you.
How do I pay the balance?
By bank transfer to our account in Albania, 60 days before departure. For bookings inside 60 days, within 7 days of booking.
What is the cancellation policy?
61 days or more before departure: your deposit is kept as a credit for 12 months. 60–31 days: 50%. 30–15 days: 75%. 14 days or less: 100%. One free date change up to 61 days before.
Is insurance included?
No. Every traveller must arrive with travel and medical insurance that covers the activities on the trip.
What is the maximum group size?
16 on guided departures. Private trips are for 2 or more.
Can I travel alone?
Yes on guided departures. Single supplement in guesthouses is €120 on the Alps trek; hut nights are shared.
What are the prices?
Guided Alps trek €1,290, self-guided trek €895, guided cycling €1,250, self-guided cycling €875, Peaks of the Balkans €1,890, Balkan Highlights 12 days €1,795, Albania & Kosovo Discovery €2,195 — all per person, flights excluded.
When is the best time to visit Albania?
June–September for the mountains, April–June and September–October for the coast and cultural trips. We run corporate events April–October.
Which airport do I fly to?
Tirana (TIA). Direct flights from most Western European capitals, mostly under 3 hours. Trips start and end in Tirana unless stated.
Do you speak my language?
English on every trip. German, Italian and French-speaking guides on request.
How fast do you reply?
Within 4 hours in office hours (Mon–Fri 09:00–18:00 Tirana time). Full itineraries with prices within 5 working days.
Where is your office?
Rruga Çerçiz Topulli, Pallati Reli, Tirana, Albania. +355 68 22 75 147, bookings@sondortravel.com.